There are several ways in which feedback is obtained - informally through conversations and ad-hoc meetings between staff and students, and formally through questionnaires and Course Committee meetings.

An informal culture

We want to encourage a culture within the NBS where informal feedback to lecturers and the Course Management (your Programme Leader) is the order of the day. Whenever possible, students should take up matters of concern directly and quickly with the lecturer if it is a subject matter, or with the Programme Leader if it is a course matter. This may well be done by any member of the student body, without formally involving the student representatives. Normally, matters raised constructively in this way can be resolved quickly and easily. Delay in raising a matter usually results in it becoming a "bigger" issue than it really is and makes it more difficult to raise it because of the response "You've not mentioned this before". Obviously sensitivity is also appropriate - no one likes criticism! So:

"Could you just clarify that point for me...."

is better than

"I don't understand a word you're saying!".

If, however, a matter cannot be resolved and the student body wishes to take it further, then the student representatives should become involved and act on behalf of the student body. This could be directly with the lecturer or with the Programme Leader as appropriate. Even at this point, matters can be raised and settled informally.

Example:

Student Representative

"We've tried telling the lecturer that they are going too quickly, but they say that there's too much material to cover."

Should receive a reply from a Programme Leader

"OK leave it with me and I'll have a word with the appropriate people"

And should be followed by a reply, a few days later.